Business Administration & Customer Service Diploma Level 3

Course Code:

Enrolment Fee:




Study Time:





Level 3 Diploma

ABC Awards

400 Hours

No Entry Requirements

 Enrolment Fee £745.00

 Enrol today and pay

 only £620.00

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A Distance Learning Course is the ideal way to gain a qualification without having the worry of trying to fit your studies around your everyday life.  You can complete your studies in your own time and we are on hand seven days a week to help you plan your future.

Course Description

The Business Administration Diploma course, requires you to obtain detailed knowledge, skills and understanding within a relevant field. This course demonstrates team leading and specialist technical skills with competence in communication, problem solving and applied teamwork. Example job roles for this level can include Personal Assistant, Secretary and Administration Clerk. The course effectively is about communicating.

It covers three areas, all central to the administrative role, these are:

•    Organising skills
•    I.T. skills
•    People skills

The job of an administrator is to communicate, to receive process and transmit information from one department to another.

A successful business is one that effectively and efficiently manages its resources and to provide a service or product that far exceeds the expectations of its customers.  Its resources are materials, equipment, facilities and human, and the most important of these are its human resources, or employees.

The Distance Learning Customer Service Diploma course has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation, to gain and develop, a level of understanding and skills that will help them to service customer requirements in a professional, effective, and efficient manner.

In this ever increasing competitive world there are many organisations, which offer potential customers the same products or services. The organisations that understand the importance of customers and how to deal with them in a way that not only meets, but exceeds their expectations are the ones that stand out from the rest, becoming the successful market leaders and the ones that grow and prosper.

Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation, with everyone working together as a team. It requires staff to be trained to understand the principles and practices involved and to be well equipped with the knowledge and skills to deliver it.

Delivering effective customer service is imperative to the success of all organisations, whether they be in the private, public or not for profit sectors. This course has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work.

Our aim is to provide you with the best deal possible, therefore registration fee, certification fee and full tutor support is included in the course price for you.

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Previous Knowledge Required

You do not need any prior learning knowledge or experience to take this course. This course is openly available to anyone who wishes to take part in a highly rewarding home study course, although you would be expected to have a reasonable standard of literacy.

You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with the full support of your Tutor.


You will receive the entire package of course materials in a single dispatch together with dedicated Tutor Support for 12 months.  All assignments are marked by one of our professional Tutors who will offer regular feedback and guide you through your course.

You will be provided with the telephone number for your dedicated Student Support Team who will be available for any other queries that you may have whilst completing your course. You can be assured that you will receive unlimited support for your home study course, so there is no need to struggle or feel isolated during your studies.


You must successfully complete a series of activities and assessments. Once all assessments and activities have been completed satisfactorily, you will then be awarded your certificate.  The good news is, there is no final exam.

Enrolment Fees

You can enrol online today by either paying in full or taking advantage of our easy payment plan.  The first instalment will be due one month following enrolment.

Payment Method            Version Initial Payment Monthly Instalment Total Payable
Pay in Full Paper £620.00 Nil £620.00
Instalment Option Paper £430.00 £78.75 X 4 months £745.00

Please note the easy payment plan is not available to International Students.

Delivery costs are as follows:
UKFree Delivery
Rest of the World£65.00
Payment of delivery charges will be required before dispatch of your course.

  • Business Administration
  • Module 1: Working effectively with other people
  • Module 2: Carrying out your responsibilities effectively
  • Module 3: Work within your business environment
  • Module 4: Health and Safety
  • Module 5: Managing customer relations
  • Module 6: Storing, retrieving and archiving information
  • Module 7: Using IT effectively to exchange information
  • Module 8: Operating Office Equipment

  • Customer Service
  • Module 1: Understanding customer service
  • Module 2: Knowing the customer service rules
  • Module 3: Making customer service personal
  • Module 4: Improving the customer relationship
  • Module 5: Monitoring and solving customer service problems
  • Module 6: Processing customer service complaints
  • Module 7: Working with others to improve customer service
  • Module 8: Promoting continuous improvement in customer service
  • Module 9: Developing customer service skills
Awarding Organisation

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme.  This means that NCC Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner. 

The course itself has been designed by NCC Home Learning to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government.  They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF).  It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries.   As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK


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Learn Now Distance Learning College
1st Floor, Town Hall
New Road


Telephone:  0800 160 1556

Learn Now Distance Learning College is part of the Abstract Education Limited Group Registered No. 09330573, Registered Address: 1st Floor, Town Hall, New Road, Brixham, Devon, TQ5 8TA

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