Ready for Take Off - Practical Airport Based Training

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Dual: Level 6 + Diploma


12 Days

No Entry Requirements

 Enrolment Fee £1410.00

 Enrol today and pay

 only £1175.00


"Ready For Take Off" Diploma in International Travel Industry Studies & FETAC Level 6 Certificate in Airport Passenger Services
Course Description

This full-time 12 day practical training programme which takes place onsite in a modern Airport based Training Centre at Waterford Regional Airport, Waterford, Ireland, is designed to bring you to a level of knowledge that will help you apply for a position within the Travel Industry with confidence.

After successful completion of this programme you will be eligible to apply for Cabin Crew, Airport Passenger Services, Overseas Holiday Rep, Travel Agent and Airline Reservation Sales positions worldwide.

Place yourself ahead of the competition by enrolling on this Airport based practical training in Aviation/Travel IndustryCareers including practical training in: Cabin Crew, Airport Passenger Services, Airline Reservation Sales, Travel Agency Practices & Overseas Holiday Rep. Training also includes, In-Flight Fire, Dangerous Goods, Aviation First-Aid, Customer Sales & Service, Cultural Awareness, Personal Development, Team Building Skills & Interview Preparation.

Experience the buzz of training in an Airport environment, learning from experienced Travel Industry Tutors who are passionate about the Travel Industry and are determined to help you reach your full potential!

IAOT airport based courses are delivered by Travel Industry Trainers who have worked in the Travel Industry at senior level for many years. You will have full use of the airport facilities and equipment.

Course Dates:
  • 15 February - 28 February 2014 (Full)

  • 03 May - 16 May 

  • 13 September - 26 September   
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Previous Knowledge Required

You do not need any prior learning knowledge or experience to take this course.


This is a great opportunity for you to train with tutors who have worked in the travel industry for many years. You will be taught through practical training using airport facilities and equipment. You will have a unique opportunity to experience what its like to work in the Travel Industry.

Course fees include Travel Industry Training Manual, Examination Fees and Dual Award Certificate.


This is  a Dual Award which consists of an IAOT Diploma and a FETAC Component Certificate.  

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IAOT Diploma

In order to successfully complete the course and receive an IAOT Diploma, you must complete all progress tests throughout the course, pass a selection of skill demonstration tests by demonstrating to a very high standard and obtain 80% or above in the final written Examination Paper.

FETAC Component Certificate

In order to complete the course and receive a FETAC Component Certificate in Airport Passenger you must pass a theory test and a selection of skill demonstrations (50% is allocated to the skill demonstrations and 50% is allocated to the theory paper).

The grading scheme that is used for the FETAC module is as follows:-

Pass                       50% -64%

Merit                      65% - 79%

Distinction             80%- 100%

You must have full attendance to receive both qualifications and you may have to study outside the class room if required.


Unit One - General

Airline Dress and Grooming Standards,Personal Development Training,Preventing and Managing Disruptive Passenger Behaviour, Travel Industry Sectors, Phonetic Alphabet, Airline Terminology, Airline Abbreviations, Twenty Four Hour Clock, Travel Industry Organisations, Special Handlingfor Different Categories of Passengers, PRM training,Airline Two Letter Codes, IATA Airport & City Codes, Human Factors, Health and Safety, Introduction to Dangerous Goods.

Unit Two - Cabin Crew Member

Aviation Authorities, Cabin Crew Duties and Responsibilities, Cabin Safety Equipment, In-Flight Service, Passenger Handling Procedures, In Flight Medical Care, Basic Flight Theory, Survival Training, In-Flight Fire, Cabin Decompression, Food Hygiene & Time Zones. 

Unit Three - Passenger Service Agent

Check-In and Boarding Procedures, Security Regulations, Passenger Handling, Passport & Visa Checks, European Regulations on denied boarding, cancellation or long delays, aircraft moving.

Unit Four - Basic IATA Ticketing

IATA World Geography, IATA Ticketing.

Unit Five - Travel Agent

The role of a Travel Agent, Selling Package Holidays,  Selling Flights, Hotel, Car Rental  and Insurance. Farebank, Ready to Book (package holiday booking system), Amadeus/Galileo GDS.

Unit Six - Airline Reservation Sales

Customer Care and Cultural Awareness. Effective Sales Training.

Unit Seven - Interview Preparation

Career Planning,Curriculum Vitae Preparation, Letter of Application, Guideline to completing Application Forms, Communication Skills, Group Interview, Individual Interview, Foreign Currency Conversion Exercises, Mock Examination Papers, Team Building Activities. 

Unit Eight - Overseas Holiday Rep

Different types of Tour Operators, Basic Qualifications, Different categories of Reps, Duties and Responsibilities, Welcome Meetings, Resort Knowledge and Location, World Geography, a day in the life of a Sun and Ski Rep, Sales Presentation Skills.

Awarding Organisation

IAOT Industry endorsed Diploma in International Travel Industry Studies.

FETAC Level 6 Component Certificate in Airport Passenger Services. Quality and Qualifications Ireland (QQI) meets learner needs by making relevant FETAC awards that give access to opportunities in further education and training and in employment. FETAC award holders can be assured that their awards will continue to be recognised, both at home and abroad, and will enable progression pathways through the NFQ.

All FETAC awards, and awards now made by QQI, are part of the National Framework of Qualifications (NFQ). This ensures that your award is nationally and internationally recognised and that the award can create further learning opportunities for you.


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